General Terms and Conditions

These General Terms and Conditions of the Webshop Quality Mark Foundation have been drawn up in consultation with
the Consumers' Association within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will enter into force on 1 June 2014.
These General Terms and Conditions will be used by all members of the Stichting Webshop
Quality mark with the exception of financial services as referred to in the Financial Supervision Act and for
to the extent that these services are supervised by the Netherlands Authority for the Financial Markets.
Table of contents:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Obligations of the entrepreneur in case of withdrawal
Article 10 - Exclusion of the right of withdrawal
Article 11 - The price
Article 12 - Compliance and additional warranty
Article 13 - Delivery and execution
Article 14 - Duration transactions: duration, termination and extension
Article 15 - Payment
Article 16 - Complaints procedure
Article 17 - Disputes
Article 18 - Industry Guarantee
Article 19 - Additional or deviating provisions
Article 20 - Amendment of the general terms and conditions of the Webshop Quality Mark Foundation
Article 1 - Definitions
In these terms and conditions the following terms shall have the following meanings:
1. Supplementary agreement: an agreement whereby the consumer purchases products, digital content
and/or services in connection with a distance contract and these goods, digital content
and/or services are provided by the entrepreneur or by a third party on the basis of a
agreement between the third party and the entrepreneur;
2. Reflection period: the period within which the consumer can make use of his right of withdrawal;
3. Consumer: the natural person who does not act for purposes related to his
trade, business, craft or professional activity;
4. Day: calendar day;
5. Digital content: data produced and supplied in digital form;
6. Duration agreement: an agreement that provides for the regular delivery of goods or services
and/or digital content over a certain period of time;
7. Durable medium: any instrument – ​​including email – that the consumer
or enables the entrepreneur to store information addressed to him personally on a
manner that future consultation or use for a period appropriate to the purpose
for which the information is intended, and which allows unaltered reproduction of the stored information
makes possible;
8. Right of withdrawal: the option for the consumer to cancel the purchase within the cooling-off period
distance contract;
9. Entrepreneur: the natural or legal person who is a member of the Webshop Quality Mark Foundation and
offers products, (access to) digital content and/or services remotely to consumers;
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10. Distance contract: an agreement concluded between the entrepreneur and the consumer
concluded within the framework of an organised system for the distance selling of products,
digital content and/or services, whereby up to and including the conclusion of the agreement, exclusively or
one or more remote communication techniques are also used;
11. Model withdrawal form: the European withdrawal form included in Appendix I of these terms and conditions
model withdrawal form;
12. Distance communication technology: means that can be used to conclude a contract
an agreement, without the consumer and entrepreneur having to be in the same room at the same time
have come together;
Article 2 – Identity of the entrepreneur
Entrepreneur's name: HOORN door design | Allesvoorjedeur.nl Business address:
Old Milligenseweg 21, 3886MB GARDEREN
Visiting address, if different from the business address; idem
Telephone number and time(s) at which the entrepreneur can be reached by telephone; 06-28428607 (24/7
reachable)
E-mail address or other electronic means of communication offered to the consumer with the same
functionality such as email; hallo@hoorndeurdesign.nl
Chamber of Commerce number; 83985220
VAT identification number: NL003907415B09
If the entrepreneur's activity is subject to a relevant licensing system: the
information about the supervisory authority;
If the entrepreneur practices a regulated profession: - the professional association or organization to which he is affiliated; - the professional title, the place in the EU or the European Economic Area where it was awarded; - a reference to the professional rules that apply in the Netherlands and instructions where
and how these professional rules are accessible.
Article 3 – Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every
distance contract concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions
conditions made available to the consumer. If this is not reasonably possible,
Before concluding the distance contract, the entrepreneur must indicate how the
general terms and conditions can be viewed at the entrepreneur and that they are available at the request of the consumer
will be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, in deviation from the previous paragraph
and before the distance contract is concluded, the text of these general terms and conditions
be made available to the consumer electronically in such a way that
This can be easily stored by the consumer in a sustainable way
data carrier. If this is not reasonably possible, before the distance contract
is concluded, it is indicated where the general terms and conditions can be found electronically
can be taken note of and that they can be requested by the consumer electronically or by
will be sent free of charge by other means.
4. In the event that, in addition to these general terms and conditions, specific product or
service conditions apply, the second and third paragraphs of the corresponding
application and the consumer can always rely on conflicting conditions
the applicable provision that is most favourable to him.
Article 4 – The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be
explicitly stated in the offer.
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2. The offer contains a complete and accurate description of the products offered,
digital content and/or services. The description is detailed enough to allow for a good
to enable the consumer to assess the offer. If the entrepreneur uses
makes images, are they a true representation of the offered
products, services, and/or digital content. Obvious mistakes or errors in the offer
do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what the rights and
obligations that are attached to the acceptance of the offer.
Article 5 – The Agreement
1. Subject to the provisions of paragraph 4, the agreement shall be concluded at the time of
acceptance by the consumer of the offer and compliance with the conditions set therein
terms and conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur confirms
without delay by electronic means the receipt of the acceptance of the offer. As long as the
If receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can
terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will provide appropriate technical and
organizational measures to secure the electronic transfer of data and he ensures
for a secure web environment. If the consumer can pay electronically, the entrepreneur will
take appropriate safety measures to this end.
4. The entrepreneur can, within legal frameworks, determine whether the consumer has fulfilled his
can meet payment obligations, as well as all facts and factors that are relevant to
a responsible conclusion of the distance contract. If the entrepreneur, on the basis of
If this investigation has good grounds not to enter into the agreement, he is entitled
to refuse an order or request with reasons or to impose special conditions on its execution
to connect.
5. The entrepreneur will, at the latest upon delivery of the product, service or digital content to the consumer,
consumer the following information, in writing or in such a way that it can be used by the consumer
can be stored in an accessible manner on a durable data carrier, please include:
a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints
can;
b. the conditions under which and the manner in which the consumer exercises the right of withdrawal
can make, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the price inclusive of all taxes of the product, service or digital content; to the extent
applicable the costs of delivery; and the method of payment, delivery or execution of the
distance contract;
e. the requirements for terminating the agreement if the agreement has a duration of
is more than one year or of indefinite duration;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a long-term transaction, the provision in the previous paragraph only applies to the first
delivery.
Article 6 – Right of withdrawal
For products:
1. The consumer can enter into an agreement regarding the purchase of a product during
a reflection period of at least 14 days without giving any reason. The entrepreneur may
ask the consumer for the reason for withdrawal, but do not ask him/her to state his/her reason(s)
to oblige.
2. The reflection period referred to in paragraph 1 commences on the day after the consumer, or a day beforehand agreed upon by the consumer,
consumer designated third party, who is not the carrier, has received the product, or:
a. if the consumer has ordered multiple products in the same order: the day on which the
consumer, or a third party designated by him, has received the last product. The
The entrepreneur may, provided that he clearly informs the consumer of this prior to the ordering process
manner, an order for multiple products with different
refuse delivery time.
b. if the delivery of a product consists of different shipments or parts: the day
on which the consumer, or a third party designated by him, received the last shipment or the last
received part;
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c. in the case of agreements for regular delivery of products over a specific period:
the day on which the consumer, or a third party designated by him, has received the first product
received.
For services and digital content not supplied on a tangible medium:
3. The consumer can enter into a service agreement and an agreement for the supply of digital
content not supplied on a material medium for at least 14 days without notice
reasons for cancellation. The entrepreneur may ask the consumer for the reason for cancellation,
but does not oblige him to state his reason(s).
4. The reflection period referred to in paragraph 3 commences on the day following the conclusion of the agreement.
Extended reflection period for products, services and digital content that is not on a material medium
delivered if not informed about right of withdrawal:
5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or
If you have not provided the model withdrawal form, the withdrawal period will expire twelve months after
the end of the original period established in accordance with the previous paragraphs of this Article
cooling-off period.
6. If the entrepreneur has provided the consumer with the information referred to in the previous paragraph,
provided within twelve months after the commencement date of the original cooling-off period, expires
the cooling-off period is 14 days after the day on which the consumer received that information.
Article 7 – Obligations of the consumer during the cooling-off period
1. During the cooling-off period, the consumer will handle the product and packaging with care. He
will only unpack or use the product to the extent necessary to determine its nature and characteristics
and determine the functioning of the product. The starting point here is that the consumer
may only handle and inspect the product as he would be allowed to do in a shop.
2. The consumer is only liable for any diminished value of the product resulting
of a way of handling the product which goes beyond what is permitted in paragraph 1.
3. The consumer is not liable for any decrease in value of the product if the entrepreneur
not provide him with all legally required information about the agreement before or at the time of concluding it
has granted the right of withdrawal.
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
1. If the consumer exercises his right of withdrawal, he reports this within the cooling-off period
by means of the model withdrawal form or in another unambiguous manner
entrepreneur.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1,
the consumer returns the product or hands it over to (an authorized representative of) the
entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The
the consumer has in any case observed the return period if he returns the product
before the cooling-off period has expired.
3. The consumer returns the product with all supplied accessories, if reasonably possible.
in original condition and packaging, and in accordance with the reasonable and
clear instructions.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the
consumer.
5. The consumer shall bear the direct costs of returning the product. If the
the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur
If the consumer indicates that he will bear the costs himself, the consumer does not have to bear the costs of return.
6. If the consumer revokes after having first expressly requested that the performance of the
service or the supply of gas, water or electricity that has not been made ready for sale in a
limited volume or certain quantity commences during the cooling-off period, the consumer is entitled to
owes the entrepreneur an amount that is proportional to that part of the obligation that is fulfilled by
the entrepreneur has fulfilled his obligations at the time of revocation, compared to the full
fulfillment of the obligation.
7. The consumer shall not bear any costs for the performance of services or the supply of water, gas or
electricity, which are not made up for sale in a limited volume or quantity, or to
supply of district heating, if:
a. the entrepreneur provides the consumer with the legally required information about the right of withdrawal, the
reimbursement of costs in case of withdrawal or failure to provide the model withdrawal form, or;
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b. the consumer does not expressly request the commencement of the performance of the service or the delivery of
gas, water, electricity or district heating requested during the cooling-off period.
8. The consumer shall not bear any costs for the full or partial delivery of goods not on a
digital content supplied on a tangible medium, if:
a. he has not expressly agreed to the commencement of the contract prior to its delivery
the performance of the agreement before the end of the cooling-off period;
b. he has not acknowledged that he loses his right of withdrawal by giving his consent; or
c. the entrepreneur has failed to confirm this statement from the consumer.
9. If the consumer exercises his right of withdrawal, all additional
agreements dissolved by operation of law.
Article 9 – Obligations of the entrepreneur in case of withdrawal
1. If the entrepreneur makes it possible for the consumer to notify the withdrawal electronically,
makes, he shall immediately send an acknowledgement of receipt after receiving this notification.
2. The entrepreneur will reimburse all payments made by the consumer, including any delivery costs.
charged by the entrepreneur for the returned product, without delay but within
14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur
offers to collect the product himself, he may wait with the refund until he has received the product
received or until the consumer proves that he has returned the product, whichever
time falls earlier.
3. The entrepreneur uses the same payment method for reimbursement that the consumer used,
unless the consumer agrees to another method. The refund is free of charge for the
consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest
standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method
to pay.
Article 10 – Exclusion of the right of withdrawal
The entrepreneur can exclude the following products and services from the right of withdrawal, but
only if the entrepreneur clearly states this in the offer, at least in good time before concluding the agreement,
has mentioned:
1. Products or services whose price is subject to fluctuations on the financial market
which the entrepreneur has no influence on and which can occur within the withdrawal period
to pretend
2. Agreements concluded during a public auction. A public auction is defined as:
understand a sales method whereby products, digital content and/or services are sold by the
entrepreneur are offered to the consumer who is personally present or has the opportunity
will be personally present at the auction, under the supervision of an auctioneer, and where the
successful bidder is obliged to purchase the products, digital content and/or services;
3. Service agreements, after full performance of the service, but only if:
a. the performance has begun with the consumer's express prior consent; and
b. the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur
has fully performed the agreement;
4. Service agreements for the provision of accommodation, as stated in the agreement
a specific date or period of performance is provided and other than for residential purposes,
freight transport, car rental services and catering;
5. Agreements relating to leisure activities, if a specific date is specified in the agreement
or period of implementation thereof is provided for;
6. Products manufactured according to consumer specifications, which are not prefabricated and
which are manufactured on the basis of an individual choice or decision by the consumer, or which
clearly intended for a specific person;
7. Products that spoil quickly or have a limited shelf life;
8. Sealed products which are not suitable for reasons of health protection or hygiene
to be returned and of which the seal has been broken after delivery;
9. Products which after delivery are irreversibly mixed with other products by their nature;
10. Alcoholic beverages, the price of which was agreed upon when concluding the agreement,
but the delivery of which can only take place after 30 days, and the actual value of which
is dependent on market fluctuations over which the entrepreneur has no influence;
11. Sealed audio, video recordings and computer software, the seal of which has been broken after
delivery is broken;
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12. Newspapers, periodicals or magazines, except subscriptions to these;
13. The supply of digital content other than on a tangible medium, but only if:
a. the performance has begun with the consumer's express prior consent; and
b. the consumer has stated that he thereby loses his right of withdrawal.
Article 11 – The price
1. During the validity period stated in the offer, the prices of the products offered
products and/or services will not be increased, except for price changes resulting from changes
in VAT rates.
2. By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices
are subject to fluctuations in the financial market over which the entrepreneur has no influence
has, with variable prices. This commitment to fluctuations and the fact that
Any prices stated are target prices and will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only
permitted if they result from statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only
permitted if the entrepreneur has agreed to this and:
a. these are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement with effect from the day
on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
Article 12 – Compliance with the agreement and additional warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, meet reasonable requirements of soundness and/or usability
and the legal provisions existing on the date the agreement was concluded
and/or government regulations. If agreed, the entrepreneur also guarantees that
the product is suitable for other than normal use.
2. An additional guarantee provided by the entrepreneur, its supplier, manufacturer or importer
never limits the statutory rights and claims that the consumer has under the
agreement can be enforced against the entrepreneur if the entrepreneur has failed
in the fulfillment of his part of the agreement.
3. An additional guarantee means any obligation of the entrepreneur, its supplier,
importer or producer in which it grants the consumer certain rights or claims which
go beyond what it is legally obliged to do in the event of failure to comply
of his part of the agreement.
Article 13 – Delivery and execution
1. The entrepreneur will take the utmost care when receiving
and when executing orders for products and when assessing applications for
provision of services.
2. The place of delivery is the address that the consumer has provided to the entrepreneur.
made.
3. Taking into account what is stated in this regard in article 4 of these general terms and conditions,
the entrepreneur accepted orders with due haste, but no later than within 30 days
execute, unless another delivery period has been agreed. If delivery is delayed
experiences, or if an order cannot be executed or can only be executed in part,
the consumer will receive notification of this no later than 30 days after placing the order.
In that case, the consumer has the right to terminate the agreement without costs and the right
on any possible compensation.
4. After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer
repay immediately.
5. The risk of damage and/or loss of products rests with the entrepreneur until the
moment of delivery to the consumer or a previously designated and indicated to the entrepreneur
announced representative, unless expressly agreed otherwise.
Article 14 – Duration transactions: duration, termination and extension
Cancellation:
1. The consumer can enter into an agreement for an indefinite period of time which extends to the
regular delivery of products (including electricity) or services, at any time
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cancel in accordance with agreed cancellation rules and a notice period
of a maximum of one month.
2. The consumer may enter into an agreement for a definite period of time which extends to the
regular delivery of products (including electricity) or services, at any time against
terminate the fixed term at the end of the term, taking into account the agreed terms
cancellation rules and a notice period of no more than one month.
3. The consumer can cancel the agreements referred to in the previous paragraphs: - at any time and not be limited to cancellation at a specific time or in a
a certain period; - at least cancel in the same manner as they were entered into by him; - always cancel with the same notice period as the entrepreneur has stipulated for himself.
Extension:
4. An agreement entered into for a fixed period of time which provides for the regular delivery of
products (including electricity) or services may not be tacitly extended or
renewed for a certain duration.
5. By way of exception to the previous paragraph, an agreement entered into for a fixed period and which
extends to the regular delivery of daily newspapers, weekly newspapers and magazines tacitly
be extended for a specific period of up to three months, if the consumer
extended agreement can be terminated at the end of the extension with a notice period
of a maximum of one month.
6. An agreement entered into for a fixed period of time which provides for the regular delivery of
products or services, may only be tacitly extended for an indefinite period if the
consumer may cancel at any time with a notice period of no more than one month.
notice period is a maximum of three months if the agreement is intended to cover regular, but
less than once a month, delivering daily, news and weekly newspapers and magazines.
7. An agreement with a limited duration for the regular delivery of daily, news, weekly and magazine newspapers and magazines (trial or introductory subscription) is not tacitly terminated.
continued and ends automatically after the trial or introductory period.
Duration:
8. If an agreement has a duration of more than one year, the consumer may cancel the agreement after one year.
terminate the agreement at any time with a notice period of no more than one month, unless the
reasonableness and fairness oppose termination before the end of the agreed term
to postpone.
Article 15 – Payment
1. Unless otherwise specified in the agreement or additional conditions, the
Amounts owed to the consumer must be paid within 14 days after the commencement of the
cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the contract
agreement. In the case of an agreement to provide a service, this term commences
on the day after the consumer has received confirmation of the agreement.
2. When selling products to consumers, the consumer may include general terms and conditions
never be obliged to make an advance payment of more than 50%. When an advance payment is required
agreed, the consumer cannot assert any rights regarding the execution of the
relevant order or service(s), before the agreed advance payment has been made
took place.
3. The consumer has the duty to immediately report any inaccuracies in payment details provided or stated.
to report to the entrepreneur.
4. If the consumer does not fulfil his payment obligation(s) in time, after he has been notified by the
The entrepreneur has been informed of the late payment and the entrepreneur has given the consumer a period of 14
has been granted days to still meet its payment obligations after the failure to do so
payment within this 14-day period, the statutory interest on the amount still owed
the entrepreneur is obliged and entitled to claim the extrajudicial costs incurred by him
to charge collection costs. These collection costs amount to a maximum of: 15% of
outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the
next €5,000,= with a minimum of €40,=. The entrepreneur can benefit from the
consumer deviate from the stated amounts and percentages.
Article 16 – Complaints procedure
1. The entrepreneur has a sufficiently well-known complaints procedure and deals with
the complaint in accordance with this complaints procedure.
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2. Complaints about the performance of the agreement must be submitted within a reasonable time after the consumer
the defects have been discovered, they must be submitted fully and clearly described to the
entrepreneur.
3. Complaints submitted to the entrepreneur will be processed within a period of 14 days from
the date of receipt answered. If a complaint has a foreseeably longer processing time
requests, the entrepreneur will respond within 14 days with a message from
receipt and an indication of when the consumer can expect a more detailed response.
4. A complaint about a product, service or the service of the entrepreneur can also be
submitted via a complaint form on the consumer page of the Stichting website
Webshop Quality Mark (http://keurmerk.info/Home/MisbruikOfKlacht) The complaint will then be sent to
the entrepreneur in question was sent to the Webshop Quality Mark Foundation.
5. If the complaint is not resolved within a reasonable period or within 3 months after the submission
if the complaint can be resolved by mutual agreement, a dispute arises that is subject to the
dispute resolution.
Article 17 – Disputes
1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply
relate, exclusively Dutch law applies.
2. Disputes between the consumer and the entrepreneur regarding the establishment or implementation of
agreements relating to products to be supplied or supplied by this entrepreneur and
services, subject to the provisions below, may be provided by both the consumer and the
entrepreneur can be submitted to the Webshop Disputes Committee, Postbus 90600, 2509 LP
in The Hague (www.sgc.nl).
3. A dispute will only be considered by the Disputes Committee if the
the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
4. The dispute must be submitted in writing to the
To be brought before the Disputes Committee.
5. If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur
bound by this choice. If the entrepreneur wishes to do so, the consumer will be bound by this choice within five
weeks after a written request has been made by the entrepreneur,
whether he wishes to do so or whether he wants the dispute to be dealt with by the competent person
Judge. If the entrepreneur does not receive the consumer's choice within five weeks,
then the entrepreneur is entitled to submit the dispute to the competent court.
6. The Disputes Committee will make a decision under the conditions as set out in the
Regulations of the Disputes Committee (http://www.degeschillencommissie.nl/over-ons/decommissies/2701/webshop). The decisions of the Disputes Committee are made by
binding advice.
7. The Disputes Committee will not handle a dispute or will discontinue handling it if the
the entrepreneur has been granted a suspension of payments, has become bankrupt or
has actually ceased business activities before a dispute is heard by the committee
dealt with and a final decision has been rendered.
8. If, in addition to the Webshop Disputes Committee, another recognized or registered dispute resolution body is established with the Foundation
Consumer Dispute Committees (SGC) or the Financial Complaints Institute
The disputes committee affiliated with the Service Provision (Kifid) is competent for disputes concerning
mainly the method of distance selling or service provision the Disputes Committee
The Webshop Quality Mark Foundation is preferably authorized. For all other disputes, the other recognized
dispute committee affiliated with SGC or Kifid.
Article 18 – Industry Guarantee
1. The Webshop Quality Mark Foundation guarantees compliance with the binding recommendations of the
Dispute Committee Stichting Webshop Keurmerk by its members, unless the member decides to make it binding
to submit the advice to the court for review within two months of its dispatch.
This guarantee will be revived if the binding advice is upheld after review by the court.
remained and the judgment showing this has become final and binding. Up to a maximum amount
of €10,000 per binding advice, this amount will be refunded to the Stichting Webshop Keurmerk
consumer paid out. For amounts greater than €10,000 per binding advice, €10,000 will be
paid out. The Webshop Quality Mark Foundation has an obligation to make every effort to compensate for the excess amount.
to ensure that the Member complies with the binding advice.
2. To apply this guarantee the consumer must make a written request to this effect
with the Webshop Quality Mark Foundation and that he transfers his claim on the entrepreneur to the Foundation
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Webshop Quality Mark. If the claim on the entrepreneur exceeds €10,000, the
consumer offered his claim to the extent that it exceeds the amount of €10,000.
to be transferred to the Webshop Quality Mark Foundation, after which this organization will pay the costs in its own name and at its own expense.
will request payment thereof in court to satisfy the consumer.
Article 19 – Additional or deviating provisions
Additional or deviating provisions from these general terms and conditions may not be detrimental
of the consumer and must be recorded in writing or in such a way that it
can be stored by the consumer in an accessible manner on a sustainable basis
data carrier.
Article 20 – Amendment of the general terms and conditions of the Webshop Quality Mark Foundation
1. The Webshop Quality Mark Foundation will not amend these general terms and conditions except in consultation with the
Consumers' Association.
2. Changes to these terms and conditions will only become effective after they have been communicated in an appropriate manner.
have been published, provided that any applicable changes are made during the term of
in an offer the provision most favourable to the consumer will prevail.
Address of the Webshop Quality Mark Foundation: Weteringschans 108 1017 XS Amsterdam
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Annex I: Model withdrawal form
Model withdrawal form
(only complete and return this form if you wish to cancel the agreement) - To: [name of entrepreneur]
[geographic address of the entrepreneur]
[entrepreneur's fax number, if available]
[email address or electronic address of entrepreneur] - I/We* hereby inform you that I/we* terminate our agreement concerning
the sale of the following products: [product designation]*
the supply of the following digital content: [designation of digital content]*
the performance of the following service: [service designation]*,
revokes/revokes* - Ordered on*/received on* [date of ordering services or receiving products] - [Consumer's name(s)] - [Consumer's address] - [Consumer's signature(s)] (only when this form is submitted on paper)
* Cross out what does not apply or fill in what applies.